Thank you for shopping at the ONERVA Store. We strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy.

Time Frame: You have 30 days from the date of receiving the product to initiate a return or exchange.

Conditions for Return or Exchange:

1. The item must be unused, undamaged, and in its original packaging.

2. All tags, labels, and accessories must be intact and included with the item.

3. The return or exchange request must be initiated within the specified 30-day period.

Return Shipping: For your convenience, we provide free return shipping labels for labels valued under $10. For return labels that cost over $10 from the shipping carrier, you may have to pay the difference. To receive your return label, please follow these steps:
1. Pack the item securely in a package of appropriate size to minimize shipping costs.

2. Measure and weigh the package.

3. Send an email to support@onervastore.com with the following details:
1. Your name and address
2. Weight and dimensions of the return package
3. Order number

4. Once we receive your email, we will promptly provide you with a return shipping label.

Additional Information:
1. Refunds will be processed within 3-5 business days of receiving the returned item.

2. Exchanges will be subject to availability. If the desired item is not available, a refund will be issued.

3. Please allow 7-10 business days for the exchanged item to be delivered or for the refund to reflect in your account.

Should you have any further questions or concerns regarding our return policy, feel free to contact us at support@onervastore.com. We are here to assist you throughout the return process and ensure your shopping experience with us remains enjoyable.

Thank you for choosing the ONERVA Store.
Sincerely, ONERVA Store Customer Service Team